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This FutureU module explores the key role of written communication in the performance of management duties. The focus is on various forms of business correspondence and documentation and how to execute them in an efficient and timely manner. Reports, memos, proposals, letters, and email are covered. Tips on saving time and overcoming information overload and technology-caused stress are also offered.

Participant Profile

Topics

• Basic grammar and punctuation check up.
• Classic formats for reports, proposals, memoranda, and letters.
• Email formats and etiquette.
• How to organize your written and electronic documents.
• How to choose the appropriate method for communication: informal or formal; written or verbal, hi-tech or low-tech.
• How to choose the appropriate setting for communication: one-on-one discussions, group presentations, memoranda, reports, or meetings.

Module Design

When delivered online, this module lasts two weeks when offered as part of the focused-learning program on Core competencies for Managers. It is also available as a stand-alone, four-week course. In either case, it requires an average of 10 hours a week of participation and study time.

Delivery Options

Off-the-shelf or customized to meet your organization's needs. Usually delivered entirely online, via FutureU 's Internet-accessible electronic campus or on your own Intranet. Participants "attend class" from their own desktop or laptop computers, at home or at work, and at whatever time is most convenient to them. Such asynchronous online delivery is especially suited to geographically separated employee groups and those who find it a challenge to fit learning into an already full work schedule. Can also be adapted for on-site delivery.

Customization

Every organization faces a unique set of challenges and opportunities. The FutureU team can customize this module or any other FutureU module or program to address your real workplace concerns and integrate case study material based on your organization's experience. This course can also be modified for "blended" delivery integrating a mix of face-to-face and online work to ease those with little technology experience into the world of online learning.

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