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A great potential for added value lies in linking human resource activities to business tactics and strategies. Human resource professionals must understand the issues facing internal and external customers. They must also link human resource choices to customer value and contribute to organizational strategic planning.

This FutureU module teaches participants how to form strategic partnerships with the rest of the organization by expanding the HR function beyond employees to include value-added services for both internal and external customers. Participants survey human resource practices and policies that can have a profound impact on employee performance and customer satisfaction. They examine the importance of HR participation in the planning of business tactics and strategies. They study the management and measurement of employee value in terms of commitment and competence, as well as organizational value in terms of core competencies (i.e. capabilities to accomplish results).

Participant Profile

Executives and mid- to upper-level managers who want to learn about the role of the HR function in planning for and managing organizational culture and change on a global scale.

Topics

• The evolving role of human resources management.
• The role of HR in strategic planning.
• Expansion of the HR function to both internal and external customers.
• Human resource practices that affect employee performance and customer satisfaction.
• HR participation in the planning of business tactics and strategies.
• Management and measurement of employee value and organizational value.
• How HR management can evolve from a personnel function to a strategic partner in the business.
• The purpose that strategic planning plays in today's rapidly changing environment.
• How to assess and advocate for an HR contribution to strategic planning in your organization.
• How to develop a strategy to strengthen HR management's contribution in your organization.

Module Design

When delivered online, this module lasts two weeks when offered as part of the focused-learning program on Leadership and Human Resources. It is also available as a stand-alone, four-week online course. In either case, it requires an average of 10 hours a week of online participation and study time.

Delivery Options

Off-the-shelf or customized to meet your organization's needs. Usually delivered entirely online, via FutureU's Internet-accessible electronic campus or on your own corporate Intranet. Participants "attend class" from their own desktop or laptop computers, at home or at work, and at whatever time is most convenient to them. Such asynchronous online delivery is especially suited to geographically separated employee groups and those who find it a challenge to fit learning into an already full work schedule. Can also be adapted for on-site delivery.

Customization

Every organization faces a unique set of challenges and opportunities. The FutureU team can customize this module or any other FutureU module or program to address your real workplace concerns and integrate case study material based on your organization's experience. This course can also be modified for "blended" delivery integrating a mix of face-to-face and online work to ease those with little technology experience into the world of online learning.

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