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Research has shown time and again that for knowledge management and virtual collaboration IT to succeed you must give all the people all the tools all the time. While some decision makers may think they know who needs the tools and who doesn't, the best results come from making sure that anyone who wants to use them can use them and whenever and whereever they need to.
Remarkable increases in communications and productivity arise from universal access that can't be matched by even the most carefully planned use patterns. Letting your people decide what they want to do and letting them do it whenever they want creates an environment of trust and support that encourages deeper and more active participation. Wait until you see some of the creative time savers and helpful knowledge boosters they come up with!
One of the quickest ways to provide universal access is to build your collaboraiton tools into the company intranet and integrate it with your customer extranet. Then you can deliver knowledge, team support and training online--anytime, anyplace to employees and customers alike. This will allow you to make the most of the dollars you've already spent on site development.
But beware! Too many corporate Intranets and Extranets deserve only a single visit. There's no reason to go back! They just don't provide enough added value. And yet whatever your business, the potential exists to provide tools and information for your employees and customers that will improve productivity enhance team work or training, increase customer satisfaction, and maximize revenue by using Internet technology within your organization. If you're ready to build an Intranet and/or Extranet or if the ones yuo've builit just sits there--unused and out of date--maybe it's time to let FutureU help you:
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Intranet
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Create a Collaboration Portal for All Your Employee Teams
Studies have found that the most active Web sites are the ones that give visitors a sense of community, which becomes their reason for coming back. Isn't it time you brought your web site to life? Let FutureU show you how.
You provide the content and artwork, supplemented by FutureU as appropriate. We set you up to present both free and premium (password protected) content designed to attract visitors/members. You'll have discussion spaces for peer-based interaction, customer service, and technical support. Also, a system for delivering polls, surveys, product reviews, and research reports. FutureU will also create a rudimentary database of Frequently Asked Questions (FAQs) that arise from your ordinary records of customer requests, which can then grow from additional FAQs collected from the discussion spaces.
Your Main Community Portal
To design and build the portal. Price: $7,500
To manage the FAQs. Price: $500/mo. per discussion forum
To train your personnel to manage the portal. Price: $3,600
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Extranet
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Offer Your Customers a Virtual Community Web Site
Studies have found that the most active Web sites are the ones that give visitors a sense of community, which becomes their reason for coming back. Isn't it time you brought your web site to life? Let FutureU show you how.
You provide the content and artwork, supplemented by FutureU as appropriate. We set you up to present both free and premium (password protected) content designed to attract visitors/members. You'll have discussion spaces for peer-based interaction, customer service, and technical support. Also, a system for delivering polls, surveys, product reviews, and research reports. FutureU will also create a rudimentary database of Frequently Asked Questions (FAQs) that arise from your ordinary records of customer requests, which can then grow from additional FAQs collected from the discussion spaces.
Your Main Community Portal
To design and build the portal. Price: $7,500
To manage the FAQs. Price: $500/mo. per discussion forum
To train your personnel to manage the portal. Price: $3,600
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"Wraparounds"
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Create Web-Based Meeting and Event "Wraparounds"
Make every event special. Well in advance, invite participants by email to click on your special event Web site, integrated into a "private membership" area of your online community. There, give them a real sense of the importance of what you have planned for them. Invite suggestions with surveys and discussion questions. Get people "talking." Think of the staff time you'll save answering routine questions. After the event, make the site even more active.
Draw people in:
- Increase interest
- Encourage buy-in
- Reinforce learning
- Iimprove outcomes
- Maintain momentum
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Use for:
- Annual meetings
- Board retreats
- Conferences
- Campaign kickoffs
- Any face-to-face event
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Use Before an Event:
- Surveys
- Discussion questions
- Schedules
- Maps
- Menus
- Contact information
- Backgrounders
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Use After an Event:
- Digital snapshots
- Minutes
- Reports
- Posters
- Followup surveys
- More discussion questions
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Let FutureU fully customize your "event wraparound" template with your own logo, colors, and materials.
To design and build your event "wraparound" template. Price: $3,500
Modify template for each additional event: Price: $200/hr. (estimate 2-6 hours)
To manage the Web site. Price: $500/mo. per site
(Most sites only last a few weeks before and after the event)
To train your personnel to manage. Price: $3,600
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Training Modules Conversion
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Convert Your Training Modules for Online Delivery
Includes Web site construction plus telephone coaching of trainers to organize and deliver materials and sign off on finished Web sites.
- Basic Module Web Sites. A unique Web site for each training module. Includes Module information [Syllabus] and Trainer Information (contact, bio, etc.)
Price: $1,500 per module
- Pre-Loaded Institution-Wide Discussion Forums (asynchronous). For peer-generated interaction. Virtual café preloaded with a welcome message and suggestions for how to use the space. Technical support forum preloaded with pointers to a self-paced guide and software FAQs. FutureU recommends training in interaction practices before faculty and students are invited into these discussion spaces.
Price: $1,000
(includes both a Technical and a Café Forum).
- Module Discussion Forums. Preloading of welcome message and module assignments and/or course logistics.
Price: $500 per course.
(Cost may vary with complexity of preloading.)
- Small Group Discussion Forums. To enable the dividing of participants into smaller study groups, each with its own discussion space.
Price: $500 per forum.
(Cost may vary with complexity of preloading.)
- Full Module Conversion. Price: $100.00/hour
(Average module: 25 to 50 hours).
- Online Enrollment. Software selection, installation, Your staff training, and launch oversight. Estimate, 16 hours.
Price: $3,200, plus the cost of software.
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Online Enrollment
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There are many good alternatives for automating the enrollment process for your public and client-focused training programs. You can set up your own online enrollment solution with FutureU's help in software selection, installation, staff training, and launch oversight.
Price: $3,200, plus the cost of software
(free to several hundred dollars).
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